Return

You can return your item within 14 days of receipt. Please send us an email including your order number at service@elementajewelry.com for more information on how to process a return.

Please return item(s) in a saleable, unworn, and undamaged condition in their original packaging within 14 days of receipt. Please do not send items outside of this time frame or they will be refused.

Unfortunately, we do not offer a free return label. The delivery fee for items sent for return is the customer's responsibility.

Your delivery costs cannot be refunded. Refunds will be processed using the original payment method. 

Please note：

Personalised orders are non-returnable. Customized products are made specifically for you and therefore refunds, exchanges, or cancellations are not applicable for these items.

Earrings and pierced items cannot be returned due to hygiene reasons.

Sale items are final sales and we cannot refund these.

If you have damaged your items or they show signs of wear, we cannot accept a return - they must be in a resealable condition.

We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners. If your order is returned to us, you will be refunded for the item total. Delivery costs are non-refundable unless we are liable for mistakes on the shipping label.

 

Exchange

You can exchange your item within 14 days of receipt. Please send us an email including your order number at service@elementajewelry.com for more information on how to process an exchange.

Please send item(s) in a saleable, unworn, and undamaged condition in their original packaging within 14 days of receipt.

Unfortunately, we do not offer a free exchange label. The delivery fee for items sent for exchange is the customer's responsibility. However, we will send out the new item for free via Royal Mail.

Please note：

Personalised orders are non-returnable. Customized products are made specifically for you and therefore refunds, exchanges, or cancellations are not applicable for these items.

Earrings and pierced items cannot be exchanged due to hygiene reasons.

Sale items are final sales and we cannot exchange these.

If you have damaged your items or they show signs of wear, we cannot accept an exchange - they must be in a resealable condition.

 

Faulty Goods

All of our products are carefully checked before they are lovingly packaged.

If for any reason your item is faulty or has been damaged in transit, please get in touch immediately via service@elementajewelry.com.

If it has been more than 24 hours since the delivery date, we cannot assist, and the products are considered as "misuse by the buyer."

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@elementajewelry.com.

 

Undelivered Parcels

If you are not at home, if the courier could not find a safe place to leave the parcel, or if you have not paid the customs tax (for international orders only), the parcel is returned to us.

When the parcel is returned to us, we will issue a refund for the items. Delivery charges are not refundable.

If you still want the items, you need to create a new order.