物流政策

SHIPPING POLICY

Last updated: 16 October 2026

1. WHERE WE SHIP FROM
All orders are dispatched from our workshop in Jiangsu, China. Every piece is inspected, wrapped and packed by hand before it leaves us.

2. WHERE WE SHIP TO
We currently ship to the United States, Canada, Australia and New Zealand.

We are not able to deliver to APO, FPO or DPO military addresses, to third-party freight forwarders or warehouse addresses (including Amazon fulfilment centres), or to any country not listed above. If an order is placed to one of these destinations we will cancel it and refund you in full.

3. PROCESSING TIME
Orders are processed within 2-4 business days (Monday-Friday, GMT+8). Processing can take longer during Chinese public holidays, including Chinese New Year, when our workshop is closed. If there will be a significant delay, we will email you.

4. DELIVERY TIMES (ESTIMATED)
Delivery times are counted from dispatch, not from the order date.

United States: 7-12 business days (tracked)
Canada: 7-12 business days (tracked)
Australia / New Zealand: 7-12 business days (tracked)

These are estimates from our carrier, not guarantees. Customs inspections, peak season and public holidays can add time.

5. SHIPPING COSTS
Shipping is free on orders over US$49. Orders below that threshold are charged a flat rate of US$6.99 at checkout.

6. DUTIES AND TAXES ARE INCLUDED
Import duties, sales taxes and customs clearance fees for orders shipped to the destinations listed in section 2 are prepaid by us. The price you pay at checkout is the final price - you will not be asked to pay anything extra when your parcel is delivered.

If a carrier or customs authority ever asks you to pay a duty or clearance fee on an Elementa order, email us at admin@elementajewelry.com and we will reimburse you in full.

7. TRACKING
Every order ships with a tracking number, which we email to you when your parcel is dispatched. You can also track it from your account or from the shipping confirmation email. If tracking has not updated within 7 days of dispatch, contact us and we will chase the carrier for you.

8. LOST OR STUCK PARCELS
If your parcel has not arrived within the estimated window, contact us at admin@elementajewelry.com and we will open an investigation with the carrier. If a parcel is confirmed lost, we will resend your order or refund it in full - your choice.

9. INCORRECT ADDRESS
Please double-check your shipping address at checkout. If you spot an error, email us straight away - we can usually correct it before dispatch. Once a parcel has been dispatched to an address supplied incorrectly by the customer, we are not able to recover or refund it.

10. PACKAGING
Every order is packed with protective padding in a rigid gift box. If your item arrives damaged, please see our Refund Policy.

11. CONTACT
Suzhou Yaocheng Culture Communication Co., Ltd.
Email: admin@elementajewelry.com
Room 1, 3rd Floor, Building 36, Shuangyin International Financial City, Guoxiang Subdistrict, Wuzhong Economic Development Zone, Wuzhong District, Suzhou, Jiangsu, China